Due to the end of the year, the shipping parties are overloaded, the delivery time will be from 10-15 days. Please consider carefully before deciding to purchase.
The support phone is currently overloaded and we will assist you via email on this website and will respond within 24 hours of receiving your message.
Handling time 1-2 days.
Deliver time 1-5 days.
We use the USPS,UPS and FedEx for all domestic orders. If you aren’t getting updates tracking number , please contact us and we can provide you with a tracking number.
- 6.99$ if total order < 58.25$ or total order = 58.25$
- 12% of total order if total order > 58.25$
Fee tax: 12% of order total
In case you do not receive 1 item of the products you have purchased and have been notified by email in advance for this problem. You will receive a refund for this missing item (Note: Not included refund for shipping and taxes). When you complete a purchase on our website, you fully accept all of our policies that are made publicly available on this website.
*Subject to stock availability. If there is an issue with your order, we will be in contact with you via email.
We are currently only able to process orders for the USA. Apologies to our non-US followers and fans.
Return & Refund Policy
Returns for a change of mind
We hope you’re thrilled with your 3D puzzle! But if it’s not exactly what you wanted…remember, we’re only happy when you are!
You will need to contact the customer support team in regards to wanting an exchange within 14 days of receiving the product(s).
Just be careful to send it back unopened, in new condition when returned.
All postal costs for a product exchange will be covered by the customer. Please note that we will not be responsible for any lost returned parcels and advise that all products are sent back via a traceable form such as registered post or a traceable courier..
If you wish a refund, only the value of the goods will be refunded, minus the transaction fees from Paypal, Paypal Credit.
Please fill in and include the returns form that were packaged with your order when sending the product back for an exchange.
Returns for faulty items
If the item(s) you ordered arrives faulty or damaged the following terms will apply.
You will need to contact the customer support team in regards your product(s) being faulty within 14 days of receiving it.
You can get in touch with the customer support team via the email [email protected] to organise a return for the product(s)
3D Puzzle Games will organise a replacement product for you, in the event that a replacement is not available a refund will be issued once the item(s) have been received by us.
The postal costs for the replacement for the faulty product(s) will be covered by 3D Puzzle Games. A prepaid postage label will be emailed to you. Print it out, stick it on the parcel you received the stock in, drop it off at post box.
Make sure to fill in and include the returns form that was packaged with your order when sending the product back for an exchange.
Additionally, please keep in mind:
All returns must be accompanied by the original sales receipt.
You will receive a refund in the original form of payment (NOTE: Refunds do not include shipping and taxes)
Please allow 1-2 billing cycles for the refund to appear on your statement.
Items marked final sale may not be returned.
Unfortunately, we will be unable to credit you for items returned after 14 days, or in damaged condition.
Carefully pack your items, wrapping them well so that they arrive undamaged.
Include the original sales receipt (keep a copy for yourself).
You may choose shipping options:
Ship your return on your own.
Select a carrier (UPS, FedEx, USPS).
Pay the return postage at the time of shipping.
NOTE: Refunds do not include shipping and taxes!
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use “cookies”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include 3Dpuzzlegames. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.