Returns and Refunds

Returns for a change of mind

We hope you’re thrilled with your 3D puzzle! But if it’s not exactly what you wanted…remember, we’re only happy when you are!
You will need to contact the customer support team in regards to wanting an exchange within 14 days of receiving the product(s).
Just be careful to send it back unopened, in new condition when returned.

All postal costs for a product exchange will be covered by the customer. Please note that we will not be responsible for any lost returned parcels and advise that all products are sent back via a traceable form such as registered post or a traceable courier..
If you wish a refund, only the value of the goods will be refunded, minus the transaction fees from Paypal, Paypal Credit.
Please fill in and include the returns form that were packaged with your order when sending the product back for an exchange/return.

Returns for faulty items

If the item(s) you ordered arrives faulty or damaged the following terms will apply.

You will need to contact the customer support team in regards your product(s) being faulty within 14 days of receiving it.
You can get in touch with the customer support team via the email [email protected] to organise a return for the product(s)
3D Puzzle Games will organise a replacement product for you, in the event that a replacement is not available a refund will be issued once the item(s) have been received by us.

All postal costs for a product exchange/return will be covered by the customer. Please note that we will not be responsible for any lost returned parcels and advise that all products are sent back via a traceable form such as registered post or a traceable courier..
If you wish a refund, only the value of the goods will be refunded, minus the transaction fees from Paypal, Paypal Credit.
Make sure to fill in and include the returns form that was packaged with your order when sending the product back for an exchange/return.

Additionally, please keep in mind:

All returns must be accompanied by the original sales receipt.
You will receive a refund in the original form of payment (NOTE: Refunds do not include shipping and taxes)
Please allow 1-2 billing cycles for the refund to appear on your statement.
Items marked final sale may not be returned.

Unfortunately, we will be unable to credit you for items returned after 14 days, or in damaged condition.

Return Instructions
Carefully pack your items, wrapping them well so that they arrive undamaged.
Include the original sales receipt (keep a copy for yourself).

You may choose shipping options:
Ship your return on your own.
Select a carrier (UPS, FedEx, USPS).
Pay the return postage at the time of shipping.

NOTE: Refunds do not include shipping and taxes!